Terms & Conditions

These Terms of Service constitute a binding agreement between SUPER SAVE LANKA (PVT) LTD, operating as “Colombo Mail”, and every customer, website visitor, or account holder (“you”). By creating a shipment, accepting a quote, or using our website, you confirm that you are legally capable of entering into contracts and that you will abide by the conditions outlined below.

Our registered office is located at No.4, Council Avenue, , Dehiwala, Western Province , Sri Lanka. The governing law is the substantive law of India and the courts at Chennai shall have exclusive jurisdiction.

1. Scope of service

• We provide international and domestic logistics, warehousing, customs facilitation, and tracking.
• Services are rendered on a best-effort basis within mutually agreed service-level timelines.
• Carrier selection, routing, and consolidation are executed at our discretion unless you obtain written approval for a specific carrier.

2. Customer obligations

• Provide accurate shipment descriptions, HS codes, declared value, receiver details, and export/import licenses.
• Ensure packaging complies with carrier safety norms and local regulations for dangerous or restricted goods.
• Pay all transportation charges, duties, taxes, storage, demurrage, and ancillary costs that arise during transit.
• Indemnify SUPER SAVE LANKA (PVT) LTD against customs penalties or liabilities resulting from incorrect declarations supplied by you.

3. Pickup, transit, and delivery

• Pickup windows are typically 2–6 hours within metro cities and up to 24 hours elsewhere.
• International transit averages 4–7 working days for express parcels and 8–14 days for economy freight, depending on customs clearance at origin/destination.
• Delivery is deemed complete once the carrier records recipient signature, OTP confirmation, or photo proof of delivery.
• We are not liable for delays caused by force majeure, government interventions, or incomplete paperwork.

4. Payment terms

• All invoices are issued in INR via Razorpay or bank transfer. Payment is due on receipt unless you have an approved credit line.
• Fuel surcharge, volumetric conversions, and customs fees are passed through at actuals.
• We reserve the right to withhold release of shipments or documents if outstanding invoices remain unpaid.

5. Liability

• Unless extended insurance is purchased, liability is limited to INR 100/kg or the declared value, whichever is lower, in line with carrier conventions.
• Indirect, consequential, or business interruption losses are expressly excluded to the fullest extent permitted by law.
• Claims must be reported to info@colombomail.lk within 48 hours of delivery (damage) or within 7 days of the last scan (loss).

6. Intellectual property & acceptable use

All dashboards, APIs, images, and marketing assets are intellectual property of SUPER SAVE LANKA (PVT) LTD. You may not copy, reverse engineer, or resell platform access. Accounts may be suspended if we detect abuse, malware, or unauthorized scraping.

7. Termination

Either party may terminate the engagement with 30 days written notice. We may suspend service immediately if you violate export controls, engage in fraudulent activities, or default on payments.

8. Dispute resolution

Parties shall first attempt amicable resolution within 15 days. Unresolved disputes shall be referred to sole arbitration under the Arbitration and Conciliation Act, 1996, seated in Chennai, India, and conducted in English.

9. Contact

For clarifications on these Terms, email info@colombomail.lk or call (+94) 114 896 660. Physical notices may be sent to our registered office mentioned above.